Frequently Asked Questions

  • Lead times vary depending on the product and whether customization is required. On average, we recommend placing orders approximately 3 months in advance of your required delivery date. This helps ensure availability, production scheduling, and on-time arrival.

    If you’re working on a seasonal program or custom project, we recommend reaching out as early as possible.

  • To provide an accurate quotation, we require a few key details:

    • Product type (material, style, or category)

    • Size specifications

    • Estimated quantity

    • Required delivery date and destination

    • For pot covers: pot size, model/brand, and item number (or a sample if available)

    Once we have this information, we can provide accurate pricing and lead time options tailored to your needs.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Get started

To begin your quote or discuss your project, please contact us:
sales@basketcase.ca